Privacy Policy
How Kuatalam collects, uses, and safeguards your personal information across our website and supplement orders in Indonesia.
This statement forms part of our commitment to transparent data handling for every visitor and customer of Kuatalam.
This Privacy Policy describes how Kuatalam (kuatalam.id) collects, uses, and protects your personal information when you visit our website or make a purchase.
We are committed to ensuring that your privacy is protected and that we comply with relevant Indonesian data protection regulations. The pages that follow explain what we collect, why we collect it, who we share it with, and how you can exercise your rights over your own information. By using this website or placing an order with us, you acknowledge the practices described here.
Transparency begins with raw materials — and with clear rules for how your information is kept.
Information Collection
What we gather
We collect information that you provide directly to us, such as your name, email address, shipping address, and phone number when you create an account or place an order. Additionally, we automatically collect certain information about your device, including your IP address and how you interact with our site, to improve your browsing experience.
The categories of information we may handle include contact details for order fulfilment, device and connection data for site performance, and aggregated behaviour patterns for improving product education pages such as our ingredient guides and vitamin catalogues.
Name, email, shipping address, phone number — supplied at checkout or account creation.
IP address, browser type, pages visited, and interaction data collected as you browse.
The information we collect is used to process your transactions, manage your account, and provide you with customer support. We may also use your contact information to send you updates about your order or occasional promotional materials, provided you have opted in to receive them. You may opt out of marketing communications at any time.
Order-related emails are considered transactional and are sent regardless of your marketing preferences, since they contain details you need to receive your supplements. Marketing messages — such as newsletters about new ingredient guides or wellness resources — require your explicit opt-in and can be stopped through the unsubscribe link in each message or by contacting us directly.
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A.
Transactions — processing payments, arranging shipment, and confirming delivery of your supplement orders.
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B.
Account management — maintaining your account history, past orders, and saved preferences on kuatalam.id.
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C.
Support — responding to questions about products, orders, or ingredients you have purchased from us.
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D.
Marketing — sending educational newsletters and product updates only when you have opted in.
Use of Information
Purpose and scope
Data Security
Safeguards in place
We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is encrypted and transmitted via Secure Socket Layer (SSL) technology. Access to your personal information is restricted to authorized employees who need the data to perform their job duties, and we do not store credit card information on our servers.
Payment details are handled by trusted payment processors and never reside on Kuatalam infrastructure. Internal access to customer records is limited to the smallest team required to fulfil orders, respond to support questions, or maintain the website. We regularly review our access controls and procedures to keep them aligned with current practice.
Encryption for data transmitted between your browser and our servers.
Role-based access so only authorised staff can view customer records.
Payment credentials are processed by partners and never retained by us.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as shipping companies and payment processors. These parties are obligated to keep your information confidential and use it only for the purposes we specify.
In practice, this means courier partners receive the shipping details required to deliver your order, and payment partners receive the transaction data required to process your payment. We do not share your information for unrelated marketing purposes, and we do not sell customer lists under any circumstances.
Disclosure to Third Parties
Who receives what
Your Rights
Access, correct, delete
You have the right to access the personal information we hold about you and to request that it be corrected or deleted. If you wish to exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner and in accordance with applicable laws.
When you contact us, we may ask for information that helps us verify your identity before making changes to or removing your records. This step protects your account from unauthorised changes. We will not use identity verification details for any other purpose.
Request a copy of the personal information we hold about you.
Ask us to fix inaccuracies in the records we hold.
Request removal of your data, subject to legal retention duties.
To exercise a right — email [email protected] or write to us at the address listed on our contact page.
Kuatalam reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.
When material changes affect how your personal information is handled, we will also provide a clearer notice on the homepage or in our newsletter for subscribers who have opted in. Continuing to use kuatalam.id after a revision takes effect indicates your acceptance of the updated terms.
Policy Changes
Updates and revisions
Contact our team directly
If you have questions about how your information is handled, or if you want to request access, correction, or deletion of your data, reach us through the channels below. We answer enquiries from Monday to Friday, 09:00 to 18:00.
Open Contact PageJl. TB Simatupang No. 2, Cilandak, Jakarta Selatan, 12430